Account suspended wrongfully

DSTV has failed me. I got disconnected on the 4th of November 2019 I made a payment on the 25th of November to reconnect and I was reconnected. 27Nov I get an SMS asking me to pay R159.34 to stay reconnected. I called in & I was told by the agent that I must ignore the amount because my account is active. I get disconnected a few days later and get an SMS asking me to pay R209.34 on the 5th of Dec I call and I am told it's their mistake they will rectify the matter. I get Disconnected again on the 10th of Dec I call and I am told they will escalate the matter - SMS says to pay (R259.33). I get disconnected again on the 13th of Dec, SMS says to pay R309.33. I've spoken to roughly 6 consultants and 2 team leaders who all said they'd escalate the issue and give me feedback. It's 18th of Dec and I am DISCONNECTED AGAIN! I call and told that they cannot reconnect me because they are still investigating by listening to my recorded calls to prove if the agent told me to ignore the initial SMS. they've promised to give feedback last week Thursday! I've had the WORST experience with DSTV. So much for being a loyal customer for 5 years! I am disappointed.. but they wouldn't care. I'm done calling them, it's gotten me nowhere.