Account suspended without warning message

I am utterly disappointed and disgusted by the service we have received from Multichoice. Our services were disconnected without any warning message. I don't know how you operate but I want an explanation as today is only the 3rd. Suddenly we now have to pay reconnection fees. We also didn't receive any message last and we know that payment must be made by the 5th. If this is how you treat your customers then we're better off without your lousy service.