Account Suspended- Unsolved inquiry

Hi, Amina Bibi Seethal( ***3- Customer Number) *** What happen was I was paying for last year(2019) for two Packages( Premium& compact) which am not aware off. There was a promotion on the Compact Package for 549( decoder& Dish/ free installation), Hens we did not qualify for because our Premium was not due. I only realized in Jan 2020 am paying to mush on Dstv, there is where I do inquiry on this account. I have spoke to 4 consultants , one has removed the Premium and let me know their manager is gone come back to me, as well as the other 3. Still waiting. My account has been suspended from yesterday(21/01/2020) According to my statement I have pay a Account which was supposed to be CANCELLED...So Dstv own me money on the Premium of almost R3000

Can you please assist on my behalf. Thanks