1 reviews | Active since Jun 2012
Account suspended for the THIRD TIME!!!!
This is the third time in a month that our account has been suspended! We pay our DSTV account every month. Last month our account was suspended on the 11 September after we made payment on the 31 August. We phoned into the customer service centre and had to supply proof of payment and the payment reference number after which the service was reinstated. The following Wednesday (16 September) the DSTV was switched off AGAIN. When I phoned in I was informed that the reason our account was suspended might be because our payment is lying in the unallocated payments account. So let me get this straight, if I make payment timeoulsy but DSTV Multichoice doesn't do their work properly MY account get suspended???? Then we found this morning that ONCE AGAIN our account has been suspended after payment was made on the 28 September. This is absolute unacceptable service!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query and the next payment will be expected to be paid on the 27 October 2015 for only R699. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query and the next payment will be expected to be paid on the 27 October 2015 for only R699. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile