Account suspended for R35 balance reason being non payment (***5)

I paid R200 on family package and remember that I owe R35 to my surprise the account was suspended the agent when I asked said it is due to non payment so you will have to pay R50 re-connection what non payment are they talking about I could not watch dstv for 5 + days due to that other channels were not playing after countless number of contacting the centre it proved fruitless I then changed the package now for just owing R35 it is deemed none payment, if I may calculate the money spent on just calling multichoice it amounts to payment of a package but no nobody cares all they care about is a re-connection fee, with no customer service am really tired of this company had it not have been for my kids I don't know just my son who can't understand as he is young he only knows dstv cartoons he can't even watch even if I have paid what else do you want from me