1 reviews | Active since Dec 2011
Account suspended for no reason - ***5
<p>Struggling from April with my account. I upgrade to a explorer after this my DO was cancelled on DSTV side. I am paying my account with cash transfers every month, but I get a message every week stating my account is not paid. This month my account was suspended again when I phoned the DSTV Help line, I were explained that there are 2 accounts and 1 needs to be deleted. The problem has been escalated to the IT DEPT, but nothing happened and on the Help side they get no response from IT if they are attending to the problem or not. Please DSTV sort out my account, I am a good paying customer, but you are suspending my account!!!!!!!!!! WHY???????????</p>
Dear Anda
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Anda
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Good day Dinas
My acount has been suspended again.
I made a payment last week, the amount I need to pay is also not correct.
I only have a explora that is connected, nothing else.
Can you please sort this account out.
I need a detailed statement as from January 2016, explaining exactly what is going on with my account, please ensure that no disconnecting/reconnecting fees is payable by me, as the suspension of my account is not a mistake on my side.
Good day Dinas
My acount has been suspended again.
I made a payment last week, the amount I need to pay is also not correct.
I only have a explora that is connected, nothing else.
Can you please sort this account out.
I need a detailed statement as from January 2016, explaining exactly what is going on with my account, please ensure that no disconnecting/reconnecting fees is payable by me, as the suspension of my account is not a mistake on my side.