Account suspended even though the account is 100%

I am extremely disgusted with DstvMultichoice, my account is always paid in full and on time, but today it has been suspended even though my account was paid on the 28th of July! The first time I contacted the call centre, I spoke to Kindness who didn't inform me that the account had been suspended, but that she had to reset my decoder, for this I was kept on the line for 19 minutes, but still no joy! I then had to phone back again, and spoke to Siphokazi who only then informed me that my account had been suspended, I then sent her the proof of payment(as well as her supervisor - Nonhlanhla) she informed me that my service would be back online momentarily, this call took another 17 minutes, 2 hours later and still no service. The 3rd call I spoke to Jabulani, who although helpful could also not assist me after another 17 minutes on the line, I am currently waiting for a supervisor to call me back as no one was available to take the call, for such a large company you obviously don't give a damn about the customers who are paying their accounts, you can look forward to the cancellation of my account as I don't see the point of paying for a service which I do not receive.