ACCOUNT SUSPENDED EVEN THOUGH PAYMENT WAS MADE

Last month I decided to make our DSTV payment via internet banking, I used my account number and paid our DSTV account on 28/07/2015 (that was payable by 02/08/15) on the 31/07/2015 I lodged a query via DSTv's website because my payment wasn't allocated towards my account, I received an email with a reference number, on 13/08/2015 I lodged a query again on DSTV's website because my payment was still not allocated to my account again I received an email with a reference number. UP to date we haven't received any feedback from DSTV. When we cam home last night our DSTV account was suspended due to non payment. I phoned their call centre and they gave us an email address where we should send the proof of payment to. The email address doesn't work, today I phoned their call centre again and explained everything and received an answer of \send the proof of payment to this email address and they will respond within 24hours"!!!!! It's the poorest service ever"