ACCOUNT SUSPENDED EVEN THOUGH PAYMENT MADE ON TIME

I have just spent 1.5 hours on the phone first talking to Mutichoice customer service to find out why my account has been suspended and then to Standard Bank to try and retrieve my proof of payment. I spoke to MATHPENO RAP**** at the Multichoice Customer Service on *** explaining to her that I have an SMS confirming payment was made on 28th Sept of R782,00. She claimed I had not made the payment and therefore would not even assist me with putting it back on temporary until I get to work tomorrow where i would be able to send confirmation of payment.<br> <br> After speaking to a consultant at Standard Bank to establish how i can get proof of payment for Multichoice, which i now have. I have spent all my free minutes on my cell to try and prove something that I have already done and then to receive an unsympathetic person on what is called CUSTOMER SERVICE is just a nightmare. I am extremely disappointed in Multichoice as i feel that they could have assisted me with this matter - why did they not take my history of payments into consideration - also why do they cut me off on the 19th of the month without even sending me a notification of action. I find this unacceptable service.