1 reviews | Active since Oct 2020
Account suspended even thou Multichoice received paymeng
My payment date is the 1st of every month. On the 01st October 2020,i made a payment of R 120.00 as am on a cess package.
I received acknowledgement of payment together with balance outstanding of R 300.00 I contacted multichoice same day at *** the guy by the name of Sphe was unable to provide me with a breakdown of outstanding balance as he confirmed that I've been payment my account everyday.
Today (03/10/2020), my account is suspended due to unpaid account. According to Theo a (Manager at Multichoice), she is unable to assist me due to technical issues. I asked her how is it possible to suspend the account due to non payment while you're experiencing technical issues. She was unable to answer that question.
I was told that technical issues they are experiencing might be cleared after 24hours...
In May, I request Multichoice to suspend my HD account due to I do not have a TV connected to that account anymore. The lady insisted that I make a payment for that account and it will only be suspended on the 01st June. 01st June, I made a call to remind them to suspend that account, to my surprise both my decors were suspended!
I had to fight before my explora account can be reactivated
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I spoke to Thandeka, she advised me that the R 300 outstanding is for 2nd decoder (HD), which I requested two months ago to be suspended.
Now I have to pay amount of R 245.00 for my decor ***)to be open.
As I mentioned previously am on a cess package of R 110 monthly, I made payment on my payment date 01 October.
My decoder was suspended on the 3rd October!!
Why do I have to pay R 145.00 plus R 100
This does not make sense to me at all!!!!
I spend close to R 250.00 on airtime since on the 01 October till today on Multichoice to get my account sorted.
Till now, no one is able to sort it out.
I demand my account to be opened together cesit for amount spend on airtime.
Multichoice staff must stop being lazy and check their records!!!!!!
I spoke to Thandeka, she advised me that the R 300 outstanding is for 2nd decoder (HD), which I requested two months ago to be suspended.
Now I have to pay amount of R 245.00 for my decor ***)to be open.
As I mentioned previously am on a cess package of R 110 monthly, I made payment on my payment date 01 October.
My decoder was suspended on the 3rd October!!
Why do I have to pay R 145.00 plus R 100
This does not make sense to me at all!!!!
I spend close to R 250.00 on airtime since on the 01 October till today on Multichoice to get my account sorted.
Till now, no one is able to sort it out.
I demand my account to be opened together cesit for amount spend on airtime.
Multichoice staff must stop being lazy and check their records!!!!!!