Account suspended but debit order not due yet
<p>This morning when I switched my tv on my Dstv account is suspended E16. Multichoice is unbelievable. My debit order is supposed to go off on the 28th of each month. This will be my first debit order tomorrow because I used to pay via EFT. I will NOT pay the R50 reconnection fee. In actual fact my account is in credit but my service gets disconnected. By the way, its going for 3 weeks since I have my new Explora and I am unable to watch Box Office or Catch Up. I am so u happy with the service from Multichoice. I want my service back and I wont pay the reconnection fee. </p>
Dear Madelein
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Madelein
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Hi Dinah,
Thank you for coming back to me. I was unable to take the call earlier because I was in a meeting.
I had to call Multichoice this morning to reconnect my service again.
Regarding my Box Office, like I said before, when I was using my PVR I had no problems and I could rent movies etc. Ever since I'm using the Explora I am unable to. I don't understand why it is an installation problem if SMATV setup and frequencies were checked and confirmed to be correct, and my PVR used to work.
The body corporate gave me a number of an installation company, but why must I have the expense of getting them there when my old PVR was working. I stay in a huge complex and hardly get to see any of my neighbours.
If someone can just explain to me why my PVR was working and not the new Explora, if it was an installation problem I would have had the same problems with my PVR.
Can you please check for me why on the self service website it shows that I owe Box Office R402.26 if I am unable to rent movies.
I am not happy about DSTV service, the lady couldn't explain to me why they disconnected my service, and she confirmed that I was in credit.
Thank you for always coming back to me Dinah. You are welcome to call me again,I was in a meeting earlier.
Hi Dinah,
Thank you for coming back to me. I was unable to take the call earlier because I was in a meeting.
I had to call Multichoice this morning to reconnect my service again.
Regarding my Box Office, like I said before, when I was using my PVR I had no problems and I could rent movies etc. Ever since I'm using the Explora I am unable to. I don't understand why it is an installation problem if SMATV setup and frequencies were checked and confirmed to be correct, and my PVR used to work.
The body corporate gave me a number of an installation company, but why must I have the expense of getting them there when my old PVR was working. I stay in a huge complex and hardly get to see any of my neighbours.
If someone can just explain to me why my PVR was working and not the new Explora, if it was an installation problem I would have had the same problems with my PVR.
Can you please check for me why on the self service website it shows that I owe Box Office R402.26 if I am unable to rent movies.
I am not happy about DSTV service, the lady couldn't explain to me why they disconnected my service, and she confirmed that I was in credit.
Thank you for always coming back to me Dinah. You are welcome to call me again,I was in a meeting earlier.
Dear Dinah,
Thank you for always following up. As discussed, please make sure my account or DSTV stays on until we have made the necessary adjustments. I know you don't work weekends, so please make sure it stays on so that I don't have to phone the call centre and try to explain to them what is happening.
I will email you tomorrow about the status of the debit order.
Kind regards
Madelein
Dear Dinah,
Thank you for always following up. As discussed, please make sure my account or DSTV stays on until we have made the necessary adjustments. I know you don't work weekends, so please make sure it stays on so that I don't have to phone the call centre and try to explain to them what is happening.
I will email you tomorrow about the status of the debit order.
Kind regards
Madelein
Good morning Dinah,
As per our telephonic conversation, I reversed the debit order, but Multichoice took one amount and not two as we thought. Kindly phone me.
Regards
Good morning Dinah,
As per our telephonic conversation, I reversed the debit order, but Multichoice took one amount and not two as we thought. Kindly phone me.
Regards
Good morning Dinah,
I got sms from Multichoice about my returned debit order. Please reconcile my account so that I can make payment today.
Please phone me.
Kind regards
Good morning Dinah,
I got sms from Multichoice about my returned debit order. Please reconcile my account so that I can make payment today.
Please phone me.
Kind regards
Dear Dinah,
Thank you for coming back to me. Please make sure my service stays active (as discussed).
Have a wonderful day further.
Kind regards
Dear Dinah,
Thank you for coming back to me. Please make sure my service stays active (as discussed).
Have a wonderful day further.
Kind regards
Good morning Dinah,
Just to let you know my service is suspended. Please reconcile my account in order to activate my service again.
Kind regards
Good morning Dinah,
Just to let you know my service is suspended. Please reconcile my account in order to activate my service again.
Kind regards
Good morning Dinah,
Thank you very much for all your assistance so far, I really appreciate it. You made my "bad" experience with Multichoice much better :)
I've just emailed my banking details to you.
Have a wonderful day further.
Kind regards
Good morning Dinah,
Thank you very much for all your assistance so far, I really appreciate it. You made my "bad" experience with Multichoice much better :)
I've just emailed my banking details to you.
Have a wonderful day further.
Kind regards
Good morning Dinah,
Just to let you know. My account was suspended again yesterday. I've spent 20 minutes on the phone with Multichoice, the lady told me she can see there is a note on the system that I am in credit and she is not sure why they suspended my account. She had to transfer the funds to the new residential account because it was not done. She requested again, that the old account be closed.
I am really frustrated by the bad service I get from Multichoice and everytime it costs me money to phone them from my cellphone. And, one month month down the line and my BoxOffice and CatchUp is still not working. Like I mentioned before, I asked my neighbours and they don't have an Explora. I am really frustrated.
Regards
Good morning Dinah,
Just to let you know. My account was suspended again yesterday. I've spent 20 minutes on the phone with Multichoice, the lady told me she can see there is a note on the system that I am in credit and she is not sure why they suspended my account. She had to transfer the funds to the new residential account because it was not done. She requested again, that the old account be closed.
I am really frustrated by the bad service I get from Multichoice and everytime it costs me money to phone them from my cellphone. And, one month month down the line and my BoxOffice and CatchUp is still not working. Like I mentioned before, I asked my neighbours and they don't have an Explora. I am really frustrated.
Regards