Account "suspended" because I wanted to see the T&Cs

Yesterday, a guy called me from DStv to offer me a new Explora decoder on the 2 year price lock plan. Our conversation went something like this: Me: Thanks, but there is nothing wrong with our current decoder, so I don't need that. Him: Don't you need extra view? Me: There are only 2 people who can operate a TV living in our house, so that's not necessary either. Thanks. Him: You can have the price lock plan without a decoder? You can lock your subscription fee at last year's price for 2 years. Me: I don't want to get locked into a contract because I'm not sure I'll keep my DStv once we get fibre in our area. Him: You won't be locked in, you can cancel at any time, but there will be a cancellation fee of R189. Me: Ok, well that's not too bad, can you send me the T&Cs via email so I can go through them and make sure I'm 100% comfortable with everything before signing on? Him: Once you agree to the price lock plan, the T&Cs will be sent to you within 24-48 hours. Me: No, but I want to see them BEFORE I agree. Him: No, you must agree now before I can send them to you. Me: So, you want me to agree to something before I understand what I'm signing up for? If that's the case, there really is no point continuing this conversation. Him: Ok, thanks for your time. [end of call]

A short while later my wife called me to say our DStv had gone wonky – we only had channel 100 and all the other channels just gave an error. I asked if she'd tried switching it off and on again, which she had. We left it and went to my folks for dinner but when I checked it this morning, I saw DStv has suspended my account, seemingly because I didn't want to sign up for their promo without first seeing the T&Cs. There's no other logical reason. My account is fully paid up, I've NEVER missed a debit order and it was working prior to the phone call... Talk about leaving a poor taste in an already less-than-satisfied customer's mouth!