RB
Ria B
1 reviews | Active since Feb 2015
10 Feb 2015, 13:50
Account suspended ACC ***6
Good day <br> <br> I paid my DSTV account on the 29th of January 2015, before paying I went onto the dstv website to make sure what my total was, The total was R1404 I then made the payment of R1500. Now they have suspended my account due to a R451 arrears, I know payment was correct because they tried to debit my account with R1402 but due to the fact that the call center said the debit order will not go through there was no funds in the account, Please advise I have tried to contact them but no one is responding.<br> <br> Thank you<br> Ria Bester
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Feb 2015, 17:13Hello Ria1953,
When we processed the debit order only the DStv Premium package was reconnected and therefore the DStv Xtra package was not included.
DStv Xtra package was only activated on 03 Feb 2015 after the debit order was already sent. This has left a payment that is due immediately on your account for service up until 28 Feb 2015. This amount has been e-mailed to you.
Our records show that your service has been reconnected.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
When we processed the debit order only the DStv Premium package was reconnected and therefore the DStv Xtra package was not included.
DStv Xtra package was only activated on 03 Feb 2015 after the debit order was already sent. This has left a payment that is due immediately on your account for service up until 28 Feb 2015. This amount has been e-mailed to you.
Our records show that your service has been reconnected.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
DStv (MultiChoice)'s reply10 Feb 2015, 17:13
Official
Hello Ria1953,
When we processed the debit order only the DStv Premium package was reconnected and therefore the DStv Xtra package was not included.
DStv Xtra package was only activated on 03 Feb 2015 after the debit order was already sent. This has left a payment that is due immediately on your account for service up until 28 Feb 2015. This amount has been e-mailed to you.
Our records show that your service has been reconnected.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
When we processed the debit order only the DStv Premium package was reconnected and therefore the DStv Xtra package was not included.
DStv Xtra package was only activated on 03 Feb 2015 after the debit order was already sent. This has left a payment that is due immediately on your account for service up until 28 Feb 2015. This amount has been e-mailed to you.
Our records show that your service has been reconnected.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel