Account Suspended

August last year I've decided to get my account back up and running, now I pay manually every month and since September last year I got suspended. When I phoned they said I've paid my money into the box office account, the consultant was nice enough to transfer the money to the right account after I paid the R50 reconnection fees.... Next month the same thing happened and was confused as the consultant gave me the account details I must use as a reference, but ok.... The next couple of months I've tried every way off payment but the same thing happens and it goes to my box office. Last month I phoned and got angry with the innocent employee and he agreed that there must be a problem somewhere and he will get it sorted.... So again March comes and yes the account got suspended so I phoned again and the guy said yes it's all sorted now but I still owe R805 after I asked where my refund was for the last 6 months of reconnection fees... He said it was already calculated in the amount...... Now I don't know but it should of been around 400 to 500 so I guess it's not really sorted and the guy just wanted me of the phone. I guess Netflix is the future for South Africans