jK
joshua K

1 reviews | Active since Nov 2009

16 Mar 2016, 09:49

Account Suspended

HI<br> <br> This morning my mom informed that the account is off and ive escalated this too you already but still you proceed and suspend the account i Spoke to Thokozani about this and escalated this to my lawyers but you dont reply and just go ahead with what you do <br> <br> <br> You giving me grieve about this and this is not on Thokozani escalated this to your Billing deparment but yet you proceed <br> <br> Hello azanian,<br> <br> It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. <br> As per our conversation, we have escalated the query to the relevant department.<br> Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below. <br> <br> @DStvcare (twitter)<br> DStv (Facebook)<br> [Email Removed]<br> DStv forum<br> [URL Removed] <br> <br> I want my account active and i need that amounts you added to my account off immediately <br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Mar 2016, 14:18
Official
Hello azanian,

Thank you for taking your time to contact us.

We have forwarded a response to your personal email address regarding query.

We would like to thank you for bringing this matter to our attention.

Should you require any further assistance, please don't hesitate to contact us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah