NL
Ntsapho L
1 reviews | Active since Jan 2015
13 Feb 2016, 07:28
Account suspended
Yesterday, just yesterday, I went through their USSD self-service and chose option 1 (account information). I was advised account had R0.00 balance and R319.00 was expected on or before 8th March 2016. <br> <br> To my surprise this morning, I turned on the TV set and smartcard has been suspended. <br> <br> I would like Multichoice to rectify this error. I have also setup a debit order function in which I would not understand if they were to tell me it was a billing problem. <br> <br> Am not satisfied at all.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Feb 2016, 12:01Hello Ntsapho,
We apologise for the delayed response.
According to our records, you have been assisted. Your DStv service is active and the method of payment for your account is debit order.
Thank you for taking your time to contact us. We value your support.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response.
According to our records, you have been assisted. Your DStv service is active and the method of payment for your account is debit order.
Thank you for taking your time to contact us. We value your support.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Feb 2016, 12:01
Official
Hello Ntsapho,
We apologise for the delayed response.
According to our records, you have been assisted. Your DStv service is active and the method of payment for your account is debit order.
Thank you for taking your time to contact us. We value your support.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response.
According to our records, you have been assisted. Your DStv service is active and the method of payment for your account is debit order.
Thank you for taking your time to contact us. We value your support.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,