Account Suspended 3 times in 1 month

<p>I am sitting here full of frustration. I recently moved into my own place and got dstv installed in middle August. I was not given much information, but it worked and I was greatful. First time they suspended my account as I was not sure when I had to pay. I made an online payment and had to contact the call centre to activate my account, I went onto the self service website, as I like being in control of business and knowing what is going on. I picked up that 2 accounts reflect, a payment plan and residential account. I also took note that the payment I made was reflecting in the payment plan account, which did not seem right. I contacted the call centre and explained to the agent. She then informed me that she will transfer the funds to the residential account as that is the option I have and that I should not select that account when making a payment. </p> <p>Month end came and I paid my normal subscribtion online. I was logged onto the self service website and noticed that the payment was reflecting in the payment plan account AGAIN. I remembered what the agent told me and just transferred the money to the residential account. Last week my account was suspended due to arrears. I contacted the call centre as I was sure that I made a payment, AGAIN they informed me about the different accounts and that the payment plan was now in arrears. The lady told ensured me that she would fix it, I begged her to please check that everything is in order on the account as I do not want to call again. She assured me that it would not happen again.</p> <p>To my surprise, this morning it was suspended AGAIN!! I had to contact the call centre again, which is totally unacceptable. Why should I contact DSTV EVERY week because my account is suspended? In one month can one person have this much hassles? ? This DSTV has become nothing but an inconvenience and I am considering to cancel my subscribtion.</p>