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Sannah S

1 reviews | Active since May 2011

06 Feb 2018, 10:58

Account Suspended

I paid my DSTV subscription on the 29th Jan and now the account has been suspended because payment is not reflecting on your side. FIX THIS NOW!!!! I sent proof of payment to your agent Jabulani Sibiya as well as to **********

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Feb 2018, 15:03
Official

Dear Sannah

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Feb 2018, 11:56
Official

Good day Sannah

Please accept my apology for the delayed allocation of your payment.

The service is reconnected but the payment is sent to finance team to assist with the allocation. Once traced, it will be credited back into your DStv account.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,

SS
Sannah S's update08 Feb 2018, 10:47
Reviewer Update
Hi Dinah, Please advise if this is going to be the nightmare i am going to experience every month? Do I have to waste my airtime again at the end of the month to ensure that payment is allocated ?
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Feb 2018, 10:19
Official

Good day Sannah

I apologise for the delayed response.

It’s not possible to confirm at this point. However, the payment is still pending allocation from the central finance team.

Kind regards

Dinah

Best regards,