MA
Motlalepule Asare-Marfo
1 reviews | Active since Mar 2009
16 Jun 2015, 16:55
Account Suspended
On the 30th of May I phoned the call centre to Downgrade my subscription from Premium to Access and I was assured by the call centre operator that this was scheduled before I hung up the phone. On the 31st of May I called again this time to downgrade to easyview, I got the same assurance that this was going to be effected as requested. The debit order of R699 went off on the 2nd of June which I reversed and I then went to Pep Store to pay for Easyview subscription and PVR facility, a total of R119. Now this morning the 16th of June my subscription is cutoff and my account suspended. Please reinstate within immediate effect.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Jun 2015, 10:07Hello corne123,
We do apologies for the inconvenience you experienced in this regard
Please be advised that we activated your service on the DStv Easy View Package as requested. Your account has been adjusted to reflect the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard
Please be advised that we activated your service on the DStv Easy View Package as requested. Your account has been adjusted to reflect the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply17 Jun 2015, 10:07
Official
Hello corne123,
We do apologies for the inconvenience you experienced in this regard
Please be advised that we activated your service on the DStv Easy View Package as requested. Your account has been adjusted to reflect the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard
Please be advised that we activated your service on the DStv Easy View Package as requested. Your account has been adjusted to reflect the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert