account suspend due to non payment

For the last couple of weeks at least once a week sometime twice a week when i put my tv on it says on my screen account supsended due to non payment (although i pay every month) when i phone them they tell my they see that i did pay and the put the signal back on. One time they told me i was behind because it cost R50 to reconect my account. They promised to take the plus minus R300 of because it is not my fault. then, again account suspended. I agree to pay R444 in advance even though i am not behind just to avoid to keep on phoning. Well gues what yesterday again my account is suspended. I get no answers. I am fed up!