Account still not sorted out after 4 weeks

on the 14th of August I phoned DSTV regarding my subscription that was suspended. Was informed that my payment was never received after making an EFT payment on the 24th of July as I was treated as a cash customer, I unfortunately used the incorrect account number. Used the account number that is on line which is a ***1, instead of using my customer number which is a different number, after sending them the proof of payment, logging a call receiving a ref number, I had to deal with the same situation last night just to be informed that after 4 weeks my payment can still not be traced by their finance department. How useless is a finance department if they have all the information, have 3 logged calls and escalated calls, numerous phonecalls to the call centre with escalations and after 4 weeks they can still not trace the payment, Everytime I phone I have to pay reconnection fees, again I was charged R50 reconnection fees on the 12th of Sept. I need this sorted out within 48 hours as all the details was given and supp****, if not I'm going to the media as DSTV is busy *****ing from me as a customer. I had enough of DSTV's bad customer services with no replies.