1 reviews | Active since Mar 2009
Account still not sorted after 5 months !
I have been a happy loyal customer of DSTV for the past 10 years , but the past month it sudenly changed to a nightmare . On the 28 th of March I app**** for a Explora payment plan , and that is when all the trouble started. On my statement it shows an arrear amount of R 1600.61 on the main account and R 800 on the payment plan, but my account is up to date . I have asked many times for a statement showing the correct amount but to no avail, please DSTV what is going on with my account ? I wrote this a month ago , and guess what ? Still not sorted ! Please get competent people to sort this out, getting fed up now
Dear Andre
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Andre
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Andre
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Kindly note we have referred your account to our Price Lock team for assistance and further investigation.
We will contact you on Monday to assist further.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Dear Andre
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Kindly note we have referred your account to our Price Lock team for assistance and further investigation.
We will contact you on Monday to assist further.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang