Account still not sorted after 3 rd complaint on Hello Peter

I have been a happy loyal customer of DSTV for the past 10 years , but the past month it sudenly changed to a nightmare . On the 28 th of March I app**** for a Explora payment plan , and that is when all the trouble started. On my statement it shows an arrear amount of R 1600.61 on the main account and R 800 on the payment plan, but my account is up to date . I have asked many times for a statement showing the correct amount but to no avail, please DSTV what is going on with my account ? I wrote this a month ago , and guess what ? Still not sorted ! Please get competent people to sort this out, getting fed up now