Account still not sorted after 1 month

Good day, it is now been more than a month that my account payment to multichoice cant be found even with supplying proof of payments but strange enough that this moth payment is already found and allocated on the same day as the payment, so please tell me what happened to the payment from the 1st of the 10th month? and then just to send out a response like this 1 bellow thinking I should be happy ,<br> Hello riaananderson,<br> It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. <br> Our records indicates that your service is active. Please be advised that we are experiencing high contact volumes. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.<br> Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.<br> I JUST WANT MY ACCOUNT SORTED OUT AND WHATCH MY DSTV WITHOUT BEING CUT OFF EVERY WEEK FOR SOMETHING THAT IS NOT MY FAULT!!!