1 reviews | Active since Feb 2015
Account still not sorted
This is probably my 5th complaint in 4 weeks. After receiving an e-mail from Multichoice that my account is resolved and a credit balance of R109.49 (case reference number:***), my DSTV got cut off one day later. I was also told, I OWE R100.90. So I don't know where my credit went in one day. Also, I always pay on the 1st of Each month, suddenly, I have to pay R100.90 before the 22nd of August.... What the hell???? I paid R319 for DSTV compact on the 1st of August for the WHOLE month!!! My disconnection fees are through the roof, my account stuffed and I don't know how to get through to these *********** people! It's the worst service I've ever received. I'm also going to post this on my facebook, and make the rest of my family/friends know.<br> <br> Stop sending me messages telling me that you are going to sort the problem out, ****** FIX THE PROBLEM FIRST!<br> <br> Even Multichoice PE said that they have experienced a lot of customers complaining regarding incorrect payments from FNB and Capitec.....So the problem is known!!!!!!
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
According to our records your service are active on the DStv Compact Package .We confirm that the payment of R319.00 is reflecting on your account and your account is reflecting a zero balance.
Your next payment of R319.00 due is on the 1 October 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
According to our records your service are active on the DStv Compact Package .We confirm that the payment of R319.00 is reflecting on your account and your account is reflecting a zero balance.
Your next payment of R319.00 due is on the 1 October 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,