1 reviews | Active since Apr 2015
Account Still not sorted - 2 months later
During the middle of March I changed over from normal decoder to Explora as per the special being run. 1st April my debit order that went off was approximately R1900 instead of R799 for April plus pro rata for March. It took Multichoice 3 weeks to get my money refunded. Now into the new month of May and no debit order went off. I contacted the call centre and nobody can give me an answer as to why it never went off. I requested for a statement and to date am still waiting for the statement to be sent. I also requested for a recon/breakdown on my account since I moved across to the new explora but nobody is able to give me this? The move across to the new explora has been more of a mission than anything. I never use to have issues with my account and now the account is an absolute **** up. Not impresssed
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultants and advised on the billing on your account.
We do apologies for the inconvenience you experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultants and advised on the billing on your account.
We do apologies for the inconvenience you experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Regards
Rupert