GB
Gerhard B
1 reviews | Active since Nov 2015
17 Mar 2016, 12:11
Account still not fixed
After I posted a complaint in Feb 2016 , I got feedback from Multichoice (ie Elna) that my account has been fixed. Now, a month later, I'm back to square one! My account has been re-debited!!!!!! Every time I call, the operator promise me that my account has been fixed, only to find out a week later that it hasn't been fixed. I'm utterly disgusted at the service of Multichoice!
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DStv (MultiChoice)'s replyOfficial
20 Mar 2016, 12:35Hello geebee69,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants adjusted the billing on your residential account as well as your holiday account.
We confirm that your holiday account is currently reflecting a credit balance and your residential account is up to date.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants adjusted the billing on your residential account as well as your holiday account.
We confirm that your holiday account is currently reflecting a credit balance and your residential account is up to date.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 Mar 2016, 12:35
Official
Hello geebee69,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants adjusted the billing on your residential account as well as your holiday account.
We confirm that your holiday account is currently reflecting a credit balance and your residential account is up to date.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants adjusted the billing on your residential account as well as your holiday account.
We confirm that your holiday account is currently reflecting a credit balance and your residential account is up to date.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers.
Regards
Rupert
Best regards,