LJ
Loui J

1 reviews | Active since Apr 2010

02 Dec 2015, 11:14

Account still debited for cancelled subscription

We terminated our Multichoice DSTV subscription 3 months ago, but our account is still debited every month.<br> We have called the DSTV customer call centre 3 times now, every time the person we spoke to said the subscription is definitely cancelled now, but then at the end of the month the debit order goes off again. And every time it costs us money to reverse the debit order. Disgusting and pathetic service, if this is not sorted out immediately I am going to take legal action.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Dec 2015, 09:59
Official
Hello humanoid,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team