Account shambles causing my service to be suspended TWICE
<p>I have been paying my subscription annually for quite a few years. This year as usual before the due date I used the DSTV app and made my payment. Last Sunday (2016/07/11) I woke up to find my DSTV had been suspended. After contacting the call centre the service was reconnected. The problem appears to be that there were 2 residential accounts, and the operator said it would be sorted out. This morning again the service was suspended and the same 2 accounts are on the system! This is very frustrating that although I diligently pay my account I have to spend time trying to get service.</p>
Dear Eckart
Thank you for taking your time and bring your query to our attention.
We are committed to resolving your query.
Please be informed that we're liaising with our finance team to for further assistance in this regard.
Feedback will be communicated to you once received.
Kind regards
Dinah
Dear Eckart
Thank you for taking your time and bring your query to our attention.
We are committed to resolving your query.
Please be informed that we're liaising with our finance team to for further assistance in this regard.
Feedback will be communicated to you once received.
Kind regards
Dinah
Good day Eckart
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We tried to contact you without any successes.
We unable to locate your account with the information you supp****. Pleas provide us with your ID number, decoder or smart card number in order for us to investigate and assist you accordingly.
Kind Regards
Rupert
Good day Eckart
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We tried to contact you without any successes.
We unable to locate your account with the information you supp****. Pleas provide us with your ID number, decoder or smart card number in order for us to investigate and assist you accordingly.
Kind Regards
Rupert
Good day Eckart
Please ignore my request for more details
Our records indicate you been assisted by one of our consultants.
Kind Regards
Rupert
Good day Eckart
Please ignore my request for more details
Our records indicate you been assisted by one of our consultants.
Kind Regards
Rupert
Dear Eckart
Thank you for your time and patience.
We confirm that the second residential account has been cancelled.
Your payment reflects in a correct residential account and the service is active.
Please do notify us should you require any further assistance.
Kind regards
Dinah
Dear Eckart
Thank you for your time and patience.
We confirm that the second residential account has been cancelled.
Your payment reflects in a correct residential account and the service is active.
Please do notify us should you require any further assistance.
Kind regards
Dinah