Account Settlement

I called dstv because I wanted them to give me a settlement amount on my price lock explora, The guy I spoke to he told me he will end an email of which he did, but he screen shot the computer to show my transactions list on the email he wrote I owe R2800 he did not supply with banking details. when I ask him for banking though email he did not reply up until today. dstv failed me the company does not respect us customers. worse after not getting any help from the call centre I went to their branch in Durban Smith Street again no help was given to me.