Account service and charges disgrace

REF no from call center: ********** 0i90 We have been for ever clients of Multichoice - and have been paying forever too much! I have had a issue with payment since 2011. To my dissapointment dstv / multichoice is changing with every call centre staff member talking to me. Our account have been spilt in different addresse to different locations to my husbands name to my name... my point... In 2011 I paid RR7284 on account ********** 5 2012 R7 ********** R8 ********** R 8 ********** R 11 ********** R2297.71 and in 2013 to account ********** 0 R2 ********** R12760 and 2015 R8500

so in total I have paid *** an amount of R51600 rand - one family - holiday viewing and home viewing If multichoice did not switch decoders on and off they kept changing accounts. So now I have 4 decoders on my name because they phased decoders out and change systems. Not long ago we could travel with our smart card and put it in our holiday decoders. that changed in time. This is not even me paying for movies that I rented on box office, So I paid from my cheque account and every movie I ever rented went though on one of these accounts too. I basically double paid for ever box office movie. That being said.... I am R800 in arrears. I wanted to switch a holiday day card on - pay upfront, but I cant be helped because Multichoice never came back to me and they cant see back to my account. Lucky I kept the printouts multichoice gave me when I was in dispute. And fortunately my bank can go back.... AND TO MY DISGRACE I WAS UNDER THE IMPRESSION MULTICHOICE DONE AWAY WITH THE PAY 11 MONTHS AND GET ONE MONTH FREE BECAUSE WE ARE ANNUAL CUSTOMERS..... so here I hear tonight for the staff member I should remind Multichoice I am an annual customer because they DO NOT CREATE annual customers. For ever we have been paying upfront every year - not receiving our discount. Being told it does not apply! We started paying monthly because we are so over billed. We do not have a debit order because of this and Mulitchoice is still not being honest about the fact that we should only pay for 11 months and not 12!

THE ONLY REASON WE ARE USING MULTICHOICE IS BECAUSE MNET IS THE ONLY PEOPLE HAVING THE SPORT CHANNELS.

If it was not for the sport channels we would not use multichoice. Your account system is pathetic and you have no clue. You have never ever come back to us on our account. I have been to multichoice service center and it has been pathetic. I can not tell you how many times in Pretoria and Umhlanga. It is one of those things you take the knock and move on. But after tonights conversation I once again realized how pathetic Multichoice accounts really are.

I do hope another company would come in and get the sports rights. Mulitchoice would be dumped so quick. You do not deserve 1 star. You are only in because you have sole rights for tv. Pathetic that this is allowed. Government should have sold you out long ago

Erika Kruger