HS
Hailey S
1 reviews | Active since Nov 2013
12 Aug 2020, 10:18
ACCOUNT *******!!
I logged a call Thursday 6 August 2020...was promised a call back from your finance dept within 48hours, and I am still waiting for your response...I want to know how I could be billed for the month of June if the service has been inactive for over 2 months..................According to your consultant the service was active in June??? Excuse me, but how is this possible? If I never activated the service after you deactivated it...... And for a fine cheek for over R500????????? I urgently require feedback, as this is not acceptable DSTV.....You should please train your finance dept to do their job properly and by no means dishonest.. REF ***8-I461
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Aug 2020, 10:32Hi Hailey,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Aug 2020, 10:32
Official
Hi Hailey,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
HS
Hailey S's updateReviewer Update
13 Aug 2020, 10:19I am so sorry to hear of your ****!! I didn't make any promises to pay and check your facts as you know I dropped the call after you wanted to prove your point!!!!! Your service is pathetic and I state again I will NOT make any payments to dstv for a service I did not have the benefit of.....What beats my mind is that you're claiming that you activated the account without my knowledge and also without receiving payment you still kept it on?????? Since when are you so understanding when it comes to payments.....that decoder has been inactive the whole of lockdown, so do not come with your **** ways to gain money that you lost with your other clients...I repeat!! I will NOT pay for a ****** service I did not use, you can go ***** yourself for that money.......................does it look as if I'm interested in DSTV????? Don't think so!!!!! And don't respond privately show the platform how pathetic your service delivery **** is...
HS
Hailey S's update13 Aug 2020, 10:19
Reviewer Update
I am so sorry to hear of your ****!! I didn't make any promises to pay and check your facts as you know I dropped the call after you wanted to prove your point!!!!! Your service is pathetic and I state again I will NOT make any payments to dstv for a service I did not have the benefit of.....What beats my mind is that you're claiming that you activated the account without my knowledge and also without receiving payment you still kept it on?????? Since when are you so understanding when it comes to payments.....that decoder has been inactive the whole of lockdown, so do not come with your **** ways to gain money that you lost with your other clients...I repeat!! I will NOT pay for a ****** service I did not use, you can go ***** yourself for that money.......................does it look as if I'm interested in DSTV????? Don't think so!!!!! And don't respond privately show the platform how pathetic your service delivery **** is...