MM
Melanie M

1 reviews | Active since Aug 2016

02 Nov 2017, 13:53

Account reconciliation!!!!

I am still waiting on the Manager to call me back regarding my account. I was in the N1 City branch on Monday with all my proof of payments. The consultant Nokulunga that we dealt with ensured me that the manager Mr Sean. I just called now and was told he is on leave. I have a price lock for almost a year. not one month gas gone by that i did not have any problems with this account.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2017, 14:42
Official

Dear Melanie

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Nov 2017, 10:13
Official

Dear Melanie Moses

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Reference is made to our telephonic conversation in regards to the billing on your account ,you advised that you have been assisted and advised on the amount to pay.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

MM
Melanie M's update17 Nov 2017, 10:33
Reviewer Update
I am still waiting on someone to get back to me regarding this matter!! It is going on for way to long. I was told to pay one amount and then the account will be R1004.00 per month now i see i must pay an additional R89.00. Can someone please get back to me asap!!!
MM
Melanie M's update17 Nov 2017, 12:01
Reviewer Update
AND NOW I GET THIS!!!! PHONE ME ASAP OTHERWISE I WILL TAKE THIS MATTER TO THE PAPERS!!!!! Received: 17 Nov 2017 11:49 We've had to suspend your DStv services due to non-payment. Please pay R224.13 & we'll reconnect you. Dial *120*68584# for payment options (Use ********** 0 as your reference)