1 reviews | Active since Jul 2015
Account Recconection
Backround of my story<br> <br> I has an account with dstv and added my moms account on my profile as the child account which is on my moms id no as I am making the payment. My moms account has been active while I suspended my services, I would like to reconnect my main account which I don't owe any money. I was told to make a payment of R97 on the account for it to be reconnected, which I paid. and wanted to downgrade to easy view from compact package. I called back on the 14 July 2015, 16:59 and spoke to a team leader by the name of Ricardo Baicks who acknowledged the mistake on their side and confirmed that my account will be activated and will call and sent me an email to confirm the reconnection, till today I still have not received feed back.<br> <br> I send an email to [Email Removed] and there is no feedback on my mail. Please help me. my account is still not activated
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Please be advice that we have downgraded your package to the DStv Easy View package as requested in your e mail.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Please be advice that we have downgraded your package to the DStv Easy View package as requested in your e mail.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,