DV
David V
1 reviews | Active since Sept 2013
29 May 2020, 14:01
Account reactivated without permission
My subscription has been cancelled for 3 years. On 24 April 2020 DSTV reactivated my subscription without ANY request from me or interaction with me, and have been billing me since. Customer support says the system automatically reactivated my account. After 3 years. How is this legal? I will NEVER even consider reactivating my account after this.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 May 2020, 14:21Hi David,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 May 2020, 14:21
Official
Hi David,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DV
David V's updateReviewer Update
02 Jun 2020, 10:33Despite acknowledging this issue, Multichoice has still gone ahead and debited my bank account on 1 June for more than R400 - for a service never requested. Beyond terrible service.
DV
David V's update02 Jun 2020, 10:33
Reviewer Update
Despite acknowledging this issue, Multichoice has still gone ahead and debited my bank account on 1 June for more than R400 - for a service never requested. Beyond terrible service.