Account query - was not forthright with monies owed to me

I have 2 subscriptions for 2 houses. On reactivating the one subscription I was charged additional amounts and rated the customer service as a 1 due to the: attitude of the call centre agent when asking what products there were. Together with this they suddenly wanted to hand me over to attorneys for non-payment when I have always for the past 15 years paid via debit order. I get a call from the customer care centre to ask why I scored them so low. I just got cover ups and no taking responsibility of what happened. Then I asked why I was charged extra he had a vague answer. I paid multiple charges for who knows what.

A week later I decide to cancel the other account as my tenant is moving out.

I just happen to ask in the conversation why I was charged R933 on activation and then again a week later for the re-activated subscription.

After asking 20 questions the agent gets defensive to then answer my questions that they have over-charged me. Oh so they need to refund me? Yes they need to refund me.

If I hadn't of asked 20 questions and gotten the agent on the defensive side I would have assumed all is well, but I wanted an answer as everything was so vague and the more I asked the more they talked into circles and then that is what they were trying to tell me.

Your agents are disgusting. They can't problem solve. They are bad at communication. they can't speak directly and honestly. They can't speak English. There is always a long story around several bushes and trees before an answer is given. The customer has to give the answer a couple of times before they say Yes that is it.

*********** agents. Bad customer service. Bad communication. DSTV would not have told me about the money they owed me else they would of taken it off the following month which they didn't, so they effectively stole from me.

And what is there to watch on DSTV anyway. Pull up your socks. You used to be a good company.