Account Query -NO Response

On the 25th of September 2015 I paid DSTV as usual via my credit card. On the 7 October they reversed the payment stating inability to collect funds from mastercard. I then contact Mutichoice call sent and was sent around the block. No one is able to assist. Eventually found out who to email acount query to . Sent copies of bank statements indicating no reversal of payment only my transfers into my credit card account. Still no response from dstv. DSTv turned off last week. Called the call centre. They asked for all the info again. Still no response . Called them again on Friday. Spoke to Vusi. Sibisi who said he would forward to them. This morning 18 November 2015. Dstv again turned off. Seems to be no one able or willing to resolve the issue. I have contacted Standard Bank card division who have indicated that Multichoice have banked the money and that no funds have be returned unpaid. This experience with Mutichoice appears to be one of the worste I have experienced. I am truely shocked at theri customer service and will make may displear know to all who I meet.