Account query for double debit order outstanding for 3 months

I activated our holiday home decoder from 29 April 2019 to 5 May 2019. The online DSTV-now gave me an error when I wanted to do the activation online. I phoned the call center and activated the decoder. It ended 1 day earlier on the 4th of May so yet again I had to phone and ask to extend it for 1 day. At end on June 2 debit orders went off my account and Multichoice changed us for a full month iso 7 days. After multiple phone calls and going to Mutichoice in Randburg personally sitting in the queue and spending 1 hour 15 minutes in the customer service centre, My account query is still not resolved, I now have a reference number. The agent said he could se an escalation about the query, but nothing was done about it for more than 3 months. No wonder DSTV is losing so many customers.