account query

Good day.

I would like to lodge a complaint with regards to my services that are currently suspended, due to the fact that I owe R567.93. that you fail to explain to me how. I’m currently holding with your call center line for the past 1hr with a consultant name Pamela on duty on the 09/05/2020 9:22am till 10:22am, when I put the phone dawn.

I have been your loyal customer for more that 5years now, I have been paying my account every month on the 24th/25th of each and every month and have never missed a payment, I pay between 900 to 990 monthly. But now for my loyalty, I’m getting a slap on my face, and I’m so angry and frustrated.

I need my services to be urgently reconnected for as per my records I have been paying for my services every month and I also require someone to call me back and tell me how they can rectify this wrong so it won’t happen again.

Your urgent assisted is required an unhappy customer. cell # ***