MD
Michelle D
1 reviews | Active since Jul 2009
15 Nov 2019, 19:36
Account query
Once again, third month in a row now. I received poor, pathetic service from DSTV. I have phoned your call centre, sent an e-mail, even messaged you via messenger and nothing is getting done to my account query!! Once again you have incorrectly billed me telling me I have an overdue balance on my account, which in not true!!! It is due to you charging me for stuff that should not be on my account! I AM A PRICE LOCK Customer! and once again my account will be debited with the incorrect amount and no one is getting back to me or trying to sort out this problem!!! THIRD MONTH IN A ROW - Every time I get told by your consultant to reverse my debit order and pay the correct amount via EFT Transfer, but who has to pay the extra bank charges??? and my account is still a mess. I phoned your call centre today , and they actually put the phone down in my ear!! It seems like no one wants to sort out his query.I HAVE NEVER EVER IN MY LIFE RECEIVED SUCH PATHETIC CUSTOMER Service! I was told that a Manager will contact me asap, I am still waiting.
Helpful (0)
Replies (10)0
Replies (10)MD
Michelle D's updateReviewer Update
16 Nov 2019, 08:25My account is still not sorted out.... Why not? You discounted my account with only R150, why?? It should have been discounted with R311. 58. My balance due was R1060. 58... It should only be R749, as I have not rented any movies for November.... Therefor it should have been discounted with R311. 58.... This needs to be sorted out today. THIS IS NOW REALLY UNACCEPTABLE. PATHETIC
MD
Michelle D's update16 Nov 2019, 08:25
Reviewer Update
My account is still not sorted out.... Why not? You discounted my account with only R150, why?? It should have been discounted with R311. 58. My balance due was R1060. 58... It should only be R749, as I have not rented any movies for November.... Therefor it should have been discounted with R311. 58.... This needs to be sorted out today. THIS IS NOW REALLY UNACCEPTABLE. PATHETIC
DStv (MultiChoice)'s replyOfficial
16 Nov 2019, 09:40Hi Michelle,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Nov 2019, 09:40
Official
Hi Michelle,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MD
Michelle D's updateReviewer Update
16 Nov 2019, 11:13It seems that is all you can say... You query has been escalated we will get back to you. That is all I have been hearing for 3 months... And quess what... My account is still a mess.
MD
Michelle D's update16 Nov 2019, 11:13
Reviewer Update
It seems that is all you can say... You query has been escalated we will get back to you. That is all I have been hearing for 3 months... And quess what... My account is still a mess.
MD
Michelle D's updateReviewer Update
16 Nov 2019, 17:06Still no feedback... This is really pathetic. I have been querying my account since 11h00 yesterday morning and nothing yet from your office. What is going on with my account
MD
Michelle D's update16 Nov 2019, 17:06
Reviewer Update
Still no feedback... This is really pathetic. I have been querying my account since 11h00 yesterday morning and nothing yet from your office. What is going on with my account
MD
Michelle D's updateReviewer Update
17 Nov 2019, 11:12Still no feedback from DSTV. Pathetic and my account balance is still incorrect. I cannot believe how pathetic your accounts department is. Go back to August and see how you stuffed up my account... *****ing my money. The worst is, I have had no feedback from your office, no phone call... Absolutely nothing. And if I phone, waste my time and airtime, your consultants put the phone down in my ear. The worst customer service ever. Must I wait another 3 months for you to sort out my query???
MD
Michelle D's update17 Nov 2019, 11:12
Reviewer Update
Still no feedback from DSTV. Pathetic and my account balance is still incorrect. I cannot believe how pathetic your accounts department is. Go back to August and see how you stuffed up my account... *****ing my money. The worst is, I have had no feedback from your office, no phone call... Absolutely nothing. And if I phone, waste my time and airtime, your consultants put the phone down in my ear. The worst customer service ever. Must I wait another 3 months for you to sort out my query???
MD
Michelle D's updateReviewer Update
18 Nov 2019, 08:57SInce Friday, I have had no Feedback from DSTV - My account has still not been sorted out - PLEASE CAN SOME ONE FROM DSTV LET ME KNOW WHAT IS GOING????? THIS IS REALLY THE WORST SERVICE EVER!!! WILL MY ACCOUNT BEEN SORTED OUT BEFORE MY NEXT DEBIT ORDER. AS DSTV IS *****ING MY MONEY - TAKING MORE MONEY THAN WHAT IS ACTUALLY OWE!!!!
MD
Michelle D's update18 Nov 2019, 08:57
Reviewer Update
SInce Friday, I have had no Feedback from DSTV - My account has still not been sorted out - PLEASE CAN SOME ONE FROM DSTV LET ME KNOW WHAT IS GOING????? THIS IS REALLY THE WORST SERVICE EVER!!! WILL MY ACCOUNT BEEN SORTED OUT BEFORE MY NEXT DEBIT ORDER. AS DSTV IS *****ING MY MONEY - TAKING MORE MONEY THAN WHAT IS ACTUALLY OWE!!!!
MD
Michelle D's updateReviewer Update
19 Nov 2019, 08:56MY ACCOUNT IS STILL NOT SORTED OUT!!!!! THANK YOU DSTV FOR YOUR AWESOME SERVICE!!!! MY BALANCE DUE SHOULD ONLY BE R749 - GET IT SORTED OUT TODAY!!!!!! STOP PHONING ME AND TRY AND TELL ME IT SHOULD BE THE BALANCE DUE AS PER YOUR RECORDS - STOP TELLING ME THAT I NOW GET BILLED FOR PRODUCT INSTALLATION FEE, ACCESS FEE OR INSURANCE WHICH I NEVER HAD!!!!! MY PRICE LOCK SPECIAL I TOOK LAST YEAR ON 28 NOVEMBER 2018, THE SPECIAL INCLUDE THE ACCESS FEE AND INCLUDES INSTALLATION & DELIVER - THEREFOR YOU CAN NOT BILL ME SEPARATELY FOR ACCESS FEE OR PRODUCT INSTALLATION - THAT IS BREACH OF CONTRACT!!!!! AND HOW THE HELL CAN MY SPECIAL EXPIRE END OF OCTOBER 2019 IF I ONLY TOOK THE SPECIAL ON 28 NOVEMBER 2018 AND IT IS FOR 12 MONTHS??????? I JUST RECEIVED A MESSAGE FROM YOUR OFFICE THAT THEY ARE FINISHED WORKING ON MY ACCOUNT AND I MUST QUERY MY ACCOUNT A FEW DAYS BEFORE MY PAYMENT DATE. ***??????? THIS IS UNACCEPTABLE. I AM SO OVER DSTV!!!!!!!
MD
Michelle D's update19 Nov 2019, 08:56
Reviewer Update
MY ACCOUNT IS STILL NOT SORTED OUT!!!!! THANK YOU DSTV FOR YOUR AWESOME SERVICE!!!! MY BALANCE DUE SHOULD ONLY BE R749 - GET IT SORTED OUT TODAY!!!!!! STOP PHONING ME AND TRY AND TELL ME IT SHOULD BE THE BALANCE DUE AS PER YOUR RECORDS - STOP TELLING ME THAT I NOW GET BILLED FOR PRODUCT INSTALLATION FEE, ACCESS FEE OR INSURANCE WHICH I NEVER HAD!!!!! MY PRICE LOCK SPECIAL I TOOK LAST YEAR ON 28 NOVEMBER 2018, THE SPECIAL INCLUDE THE ACCESS FEE AND INCLUDES INSTALLATION & DELIVER - THEREFOR YOU CAN NOT BILL ME SEPARATELY FOR ACCESS FEE OR PRODUCT INSTALLATION - THAT IS BREACH OF CONTRACT!!!!! AND HOW THE HELL CAN MY SPECIAL EXPIRE END OF OCTOBER 2019 IF I ONLY TOOK THE SPECIAL ON 28 NOVEMBER 2018 AND IT IS FOR 12 MONTHS??????? I JUST RECEIVED A MESSAGE FROM YOUR OFFICE THAT THEY ARE FINISHED WORKING ON MY ACCOUNT AND I MUST QUERY MY ACCOUNT A FEW DAYS BEFORE MY PAYMENT DATE. ***??????? THIS IS UNACCEPTABLE. I AM SO OVER DSTV!!!!!!!
MD
Michelle D's updateReviewer Update
20 Nov 2019, 09:09 After our telephone conversation – I went back to check my debit orders going off my account. I do not agree with you with my balance due for 2 December 2019 – My Special must only expire End of December 2019, Although it was activated on 18 December 2018, that is when your installer came to install my Explora – I already paid for December 2018 – my debit order that went off my account on 3 December 2018 was R 969.00.
My first debit order for my Explora (Black Friday Special) went off on 02 January 2019 – R 767.35. Therefor my Debit order for 2 December 2019 should still be the special rate – December 2019 is my twelve month.
My first debit order for my Explora (Black Friday Special) went off on 02 January 2019 – R 767.35. Therefor my Debit order for 2 December 2019 should still be the special rate – December 2019 is my twelve month.
MD
Michelle D's update20 Nov 2019, 09:09
Reviewer Update
After our telephone conversation – I went back to check my debit orders going off my account. I do not agree with you with my balance due for 2 December 2019 – My Special must only expire End of December 2019, Although it was activated on 18 December 2018, that is when your installer came to install my Explora – I already paid for December 2018 – my debit order that went off my account on 3 December 2018 was R 969.00.
My first debit order for my Explora (Black Friday Special) went off on 02 January 2019 – R 767.35. Therefor my Debit order for 2 December 2019 should still be the special rate – December 2019 is my twelve month.
My first debit order for my Explora (Black Friday Special) went off on 02 January 2019 – R 767.35. Therefor my Debit order for 2 December 2019 should still be the special rate – December 2019 is my twelve month.
MD
Michelle D's updateReviewer Update
21 Nov 2019, 08:18KINDLY BE ADVISED THAT MY PRICE LOCK CONTRACT STARTED WITH YOU ON 18 DECEMBER 2018 - I PAID R 996.00 FOR THE WHOLE OF DECEMBER 2018. SURELY I CREDIT NOTE MUST BE PASSED FOR DECEMBER 2018 AS ONLY PART OF DECEMBER 2018, 1ST - 17TH OF DECEMBER 2018 SHOULD BE BILLED ON THE OLD RATE AND 18TH - 31ST DECEMBER 2018 ON MY PRICE LOCK RATE????
NO CREDIT NOTE WAS PASSED AS MY DEBIT ORDER FOR JANUARY 2019 WAS R 767.35.
PLEASE CAN THIS BE SORTED OUT ASAP!!
NO CREDIT NOTE WAS PASSED AS MY DEBIT ORDER FOR JANUARY 2019 WAS R 767.35.
PLEASE CAN THIS BE SORTED OUT ASAP!!
MD
Michelle D's update21 Nov 2019, 08:18
Reviewer Update
KINDLY BE ADVISED THAT MY PRICE LOCK CONTRACT STARTED WITH YOU ON 18 DECEMBER 2018 - I PAID R 996.00 FOR THE WHOLE OF DECEMBER 2018. SURELY I CREDIT NOTE MUST BE PASSED FOR DECEMBER 2018 AS ONLY PART OF DECEMBER 2018, 1ST - 17TH OF DECEMBER 2018 SHOULD BE BILLED ON THE OLD RATE AND 18TH - 31ST DECEMBER 2018 ON MY PRICE LOCK RATE????
NO CREDIT NOTE WAS PASSED AS MY DEBIT ORDER FOR JANUARY 2019 WAS R 767.35.
PLEASE CAN THIS BE SORTED OUT ASAP!!
NO CREDIT NOTE WAS PASSED AS MY DEBIT ORDER FOR JANUARY 2019 WAS R 767.35.
PLEASE CAN THIS BE SORTED OUT ASAP!!
MD
Michelle D's updateReviewer Update
22 Nov 2019, 07:26WHAT IS GOING ON WITH MY QUERY ABOVE?????? I WAS PROMISED BY ONE OF YOUR CONSULTANTS THAT SHE WILL MAKE SURE THAT MY ACCOUNT GETS SORTED OUT - NOW SHE IS IGNORING ME - WELL DONE AGAIN DSTV - ABSOLUTELY PATHETIC - SINCE 15 NOVEMBER 2019 AND MY ACCOUNT IS STILL A MESS!!!
MD
Michelle D's update22 Nov 2019, 07:26
Reviewer Update
WHAT IS GOING ON WITH MY QUERY ABOVE?????? I WAS PROMISED BY ONE OF YOUR CONSULTANTS THAT SHE WILL MAKE SURE THAT MY ACCOUNT GETS SORTED OUT - NOW SHE IS IGNORING ME - WELL DONE AGAIN DSTV - ABSOLUTELY PATHETIC - SINCE 15 NOVEMBER 2019 AND MY ACCOUNT IS STILL A MESS!!!