Account query

Hello Peter,

I please need your assistance with this account query with DSTV. My account number is ***2 My Mobile number is ***

I did phone Multichoice customer services centre on the 25 September 2019 to disconnect my account and I spoke to Thabiso who confirmed that he had disconnected my services. (***-I147) Two days later i received a text saying they have stopped my dstv and I owe them money. I know that if i arrange for disconnection, they shouldn't charge the penalty. I phoned them and they told me it was an automated message and that i should ignore.

Yesterday, I phoned them again because i wanted to connect and pay my monthly fee but to my surprise they say I owe the for re connection fee. Today I spoke to someone who told me to pay ZAR 399.00 and send a proof of payment and they will connect and solve the error from their side. I did that but when i phone them again to check if everything is in order they still tell me i owe them the re connection fee.

I spoke to four consultants already and they are taking me from pillar to post.

Please can you please intervene on this matter for me.

Thanking you in advance.