account query

<p>My problem is on the 27 January 2017 I made a call and speak with one of the agent, I was asking her if I upgrade from DSTV Access to DSTV Family how much is going to cost me from that day till month end and is it possible if they can deduct it month end as I am paying via debit order, She explain to me I have to pay within 24hours otherwise the computer is I going to cut the services automatically, Then I told her not to upgrade the services I will pay and call. So on the 1 march I went to make a payment at Spar for DSTV Access is where the cashier told me I have to pay 300 plus. She even showed me and I was surprise because I never make an upgrade yet, I call multichoice to fix the error and they told me I was on DSTV Family and I was not even aware that my services are upgraded. I spoke to Noluthando Zulu( multichoice urgent) on the 2March she promised to come back till to date, I call again and I spoke to Lungelo Hlatshwayo she promised me the same store till to date, So I just want to know that is how multichoice treat customers. I am disconnected now and I payed R99 plus R20 insurance for this month as my subcribition but I am off. The worse thing is I waited for long in a phone thinking that I will get help but not. Now I have to pay again to get connected, till today no one solved my problem</p> <p> </p>