Account query

I'm a very angry and unhappy customer at th moment, multichoice keeps on disconnecting me for i dont know why, i sat on the phone with them for more than 3time no one seems to pick up why, today a statement was sent to me saying i owe R11, while they sent me an sms saying i owe R193, and last week it was R143, i was asked to send my bank statement to a so called team leader Priscilla which i did to show all my payments were made on time, but to my suprise i come home to no connection, i spoke to Nyanyezi, and Lerato, Lerato promised me that i will be connected till they find where the problem is, i make payments on the 25th and everytime they say they received on the 28th while they say my bank is one of their listed banks, do these ppl care , no they don"t, i am sick and tired of this **** service,