Account query

I have been a customer of DStv for many years and I am furious at the service I am receiving from them. I make eft payments every month for my subscription. In September I made a payment on the 28th September for an amount that was due as per the app. On the 29th September I received and sms from DStv with my amount due which was the amount I paid on the 28th September.

On the 4th October I receive another sms from DStv saying my account is overdue which seems strange as I have paid this account a week ago. I then give them a call and I'm told I have not paid my account and need to make urgent payment or my service will be cut. After I explain I have paid this account on the 28th September I'm told they are currently offline and I need to call back in 30 minutes but on the meantime can I send them proof of payment, which I do. I called back later to confirm if they received it I get pushed around and they telling me I need to resend the email as they cannot find it. After I demand the agent to search again because I received an email confirming it was received he then goes back and miraculously finds the email with my proof of payment. He then tells me my services will not be disconnected but I will have to pay the reconnection fee. Which at this point I start to lose my patience. Why should I have to pay any extra fees when my account was paid on time.

On Sunday 6th October at 7am I go and put the TV on for my daughter and to my surprise DStv error message on the TV saying I've been disconnected due to non payment....I call and once again I'm being pushed around being told I have not paid.

I am beyond annoyed. A half and hour later I have now wasted airtime on a call that shouldn't have happened if someone had just done their job by allocating a payment. And I am again been told I need to send through the proof of payment.

For a big company, DStv really needs to get accounts department in order!!!!

They need to sort out my account IMMEDIATELY!!!!!