account payment difficulties

i subcribed and activated multichoice package on 20/09/2015 and since then i have been struggling with my account number to be activated so that i can be able to make payment at the bank or laod a debit with my bank. to my surprice the account number that thay provided me with is invalid. i contacted your call centre several times but no better explanation was provided to me, the consultant i spoke to had no other explanation why i cant be able to pay with my account number but he said i must always queue at shoprite/checkers or pep to make payment whereas i was informed that i can make payment at the bank. your call centre agent they are not helpful because they are not knowlegeable about whats happening in their company. urgent assistant to resolve the issue please