AB
Alwyn B
1 reviews | Active since Sept 2017
05 Sept 2017, 18:36
Account payment allocations
And here we are yet again with bad service from DSTV. Last month had a problem, do a payment without account nr. (Yes my fault) After twice being disconnected on the 18th of August 2017 the payment is finally allocated. Payment for September 2017 was done on the 26th of August 2017 with the account nr on.( ********** 2) Send through to proofofpayment, received a Case Nr ( ********** ) like you did a crime. And geuse what received a sms again tonight that they going to disconnect due to non-payment. Phone in sorry send again proof of payment. Only to be disconnected tomorrow again. Then you see ads on DTSV how great your service is. Yes maybe the service is excellent because they is no service. So please prove me wrong about your service. Fire your whole account department. There is many people their outside that will be so happy to have a job and will do an excellent job. At least they will know what it is to have a job. Sorry DSTV but your existing SERVICE stinks .
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Sept 2017, 08:03Dear Alwyn Bruyns
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Sept 2017, 08:03
Official
Dear Alwyn Bruyns
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Sept 2017, 11:43Good day Alwyn Bruyns
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We received your Proof of payment and have escalated it to our Finance department for urgent allocation.
Please be advised that when making payment by Electronic transfer to use your customer number ***2 as reference to ensure your payment is allocated to your account.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply06 Sept 2017, 11:43
Official
Good day Alwyn Bruyns
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We received your Proof of payment and have escalated it to our Finance department for urgent allocation.
Please be advised that when making payment by Electronic transfer to use your customer number ***2 as reference to ensure your payment is allocated to your account.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Best regards,