SM
San M
1 reviews | Active since Jul 2019
26 Aug 2020, 08:46
ACCOUNT PAYED TWICE IN 1 MONTH - POOR SERVICE TO NEW CUSTOMER
A 0 star is applicable. A new customer to multichoice and already fedup, received a very poor service just from the beginning. Payed my account via EFT on 22/08/2020 for an amount of R223.88 and my account got debited on 25/08/2020 with an amount of R173.87. My access costs R110 monthly. This is *****, i cannot pay for dstv twice in 1 month, what is the huge amount for? Please render and good service to your customers!!!
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Aug 2020, 08:57Hi Sam,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Aug 2020, 08:57
Official
Hi Sam,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SM
San M's updateReviewer Update
28 Aug 2020, 12:18Then why did you deactivate my service on the 22nd knowing that debit order is going out on 25th????????. Look there was a reason for manual payment, can't you see from you system? All in all this has been a very poor service from your agents.
SM
San M's update28 Aug 2020, 12:18
Reviewer Update
Then why did you deactivate my service on the 22nd knowing that debit order is going out on 25th????????. Look there was a reason for manual payment, can't you see from you system? All in all this has been a very poor service from your agents.