Account Paid In Full, But Suspended

My account has bee paid up for the year. In the month of July 2015 I decided to purchase a DSTV Explorer. On the 10th July I had it installed. I call in to the Multichoice call centre to have it activated. On activating the Explorer the consultant that I spoke to asked me if I wanted to have the recording function added to my package @ a cost of R80pm of which I agreed to, I in turn asked her if she could link my old decoder to the Explorer so that I could watch TV in the else where in the house. The additional decoder was never linked and I have been paying for 2 subscriptions. My account was suspended this morning with no notifications. When I called in this morning I was on the line for an hour as I was put on hold for more than 30 minutes. The last statement that I received was in June as Multichoice has been experiencing system issues. I called back at 10:45 and was told that they needed to pull the recordings for the day in July and that they would call be back at 2pm. I waited until 3:45pm and called them back. still waiting for feedback. I am angry because had I received a statement I would have seen that I was being billed for 2 subscriptions. I NEED THIS FIXED ASAP