Account Paid but still not connected

<p>We paid the oustanding amounts of R894 on the 14 October and again R785.10 on the 18 October under reference number ********** which we found out was the incorrect reference number. We were then asked to send prove of payments to them to allocate. The DSTV connection was then switched on but for some reason disconnected again after a few days. We would like to sort this out once and for all. Please can someone contact me in this regard.</p>