Account paid but no Service

I have endured unnecessary hardship thanks to Dstv having 'back-office' finance people who can't answer questions from a customer. I had my bank account deducted for monthly subscription fee. For some unknown reason, the payment left my account but Dstv claims they did not receive it. As a consequence I was disconnected from viewing. I attended to submit the POP, immediately. Now in a world whereby a service is withdrawn and yet you paid for, calmness exist for a limited period of time. I have called Dstv 7 times between the 6 Nov. 2023 and 28 Nov. 2023. Every single time without fail, I get the same script, they are uploading the POP for the 'back office' to attend to reconnection. The next payment is due in less than a week. Am I supposed to forget and move on?

I cannot express enough how disappointed I am. I discontinued satellite services in favor of streaming. Yet the same problems persist. Perhaps I need to discontinue the company. I am sure that's why VPN exists.

Thanks for nothing Dstv.